In accordance with the General Data Protection Regulation (GDPR) in force on May 25, 2018, we apply this privacy policy on our Site.

The expressions “Personal data(s)” or “Data(s)” designate any information identifying you collected with your agreement on our site .

By using our Site, you acknowledge having read our Privacy Policy. If the conditions for processing your Data change, we will update our Privacy Policy and you will be informed by email and/or during your next visit to the Site.

Personal data are concrete or personal information relating to a specific or determinable natural person. This includes, for example, your name, telephone number, address, as well as all the basic data you provide when registering and creating your customer account.

1 - What data do we collect and when?

When you use our Site and our services, we may collect the following Data about you:

Last name First Name
Delivery and billing postal addresses
E-mail address
Phone number
IP Address Password (passwords are stored encrypted)
History of your orders
History of your visits and navigation on the site

Other data may be collected automatically when you browse the Site. (See theCookies section)

The above Data may be collected at different times:

  • When you place your orders
  • When you browse the site
  • When you contact our customer service

2 - What data is collected when creating a customer account and how is it used?

For all customers who register with the "Create account" function, we create a customer account, i.e. direct access to the master data stored with us, protected by a (encrypted) password. In particular, you can consult data relating to orders placed, in progress or recently sent or manage your personal data and the newsletter.

The following data must be indicated to create a customer account (mandatory data):

  • Your email address
  • Your password
  • Your first name
  • your name
  • your postal address
  • your city
  • your consent to the data protection policy

You only need to provide your billing and shipping address if you place an order. To process your order, we need your correct name, address and payment details. We need your email address to be able to confirm receipt of your order and its shipment, and more generally to communicate with you. Additionally, we use your email address for identification (as a login ID) when you log in to your customer account.

3 - For what purposes are your data used?

Your Data is processed for the following purposes:

  • Ensure your identification.
  • Manage your orders and customer follow-up (e.g. delivery, complaints management, after-sales service, dispute management).
  • Send you our newsletters if you have subscribed to them, our commercial offers so that you can benefit from the most appropriate proposals on our Site.
  • Personalize the communications we send you and the offers we offer you, based on your browsing on the Site and your previous purchases, based on your prior consent.
  • Develop commercial statistics and analyze our marketing tools on the basis of the legitimate interest we have in being able to understand and improve the performance of our Site and our service.

4 - Who are the recipients of your personal data?

The data collected by the TANDEM Company during a customer order is necessary for the management of the transaction and for this purpose may be communicated in whole or in part to the TANDEM Company's service providers involved in the execution of the order. .

Therefore, your Data may be communicated to:

  • Our hosting provider;
  • Our banking partner (at no time do we have access to your bank card number);
  • Our service providers to whom we entrust the preparation and delivery services of your orders;
  • Our service providers responsible for carrying out advertising, marketing and commercial campaigns;

Our service providers and partners do not have the right to use your data for anything other than to process your order and must delete this data from their computer systems after processing.

Each of us processes your Data and is committed to compliance with the General Data Protection Regulations.

You are informed that these same personal data may also be collected by an organization responsible for combating bank card fraud.

5 - What are your rights and how to exercise them?

In accordance with the regulations applicable as of May 25, 2018 regarding personal data, you can exercise the following rights:

  • Access your Data, request rectification , deletion or portability ;
  • Withdraw your consent for the future, for all or part of the processing concerned;
  • Oppose the processing of your Data or request its limitation;

To exercise this right, simply:

  • to write to TANDEM (commercial name: Royalties Paris) via the contact form in the “Contact” section
  • to send a letter to TANDEM to the address: 6 rue Villaret de Joyeuse - 75017 Paris
  • to access information about you and possibly make the necessary corrections directly on the site by going to your account

You also have the possibility to unsubscribe from the newsletters offered by by clicking on the link provided at the bottom of the page in the last newsletter received.

6 - Does TANDEM resell this data?

All information in your account is only used within the framework of your commercial relationship with . This information is never shared with third parties or resold.


The site uses cookies.
Thus, the site is likely to access information already stored on your computer, mobile phone or tablet. These cookies are useful to us for the technical operation of the site, by allowing us to save your preferences.

8 - What is a cookie?

Cookies (or connection cookies) are text files which are placed and stored on the hard drive of your terminal (computer, smartphone, tablet or any other device allowing you to browse the Internet.

Some of these cookies are necessary or even essential to access certain features of a site. Others make it possible, for example, to establish statistics and traffic volumes (number of visitors on each page, geographical origin of the media used to visit the site, etc.) and statistics on the consultation and use of the various elements making up the site. (sections and contents visited, duration of the visit, etc.). They also make it possible to provide additional services such as, for example, the sharing of content present on a website via social networks.

At no time is the use of cookies imposed on you and you can refuse their use at any time by configuring your Internet browser.

The trackers used by the site fall into two categories:

  • so-called strictly necessary tracers, which do not require your prior consent,
  • other trackers subject to your prior consent.


According to the regulations, these cookies are exempt from the collection of user consent. In fact, they are essential for browsing our sites or strictly necessary for the provision of a service expressly requested by the user. Their overpressure can cause navigation difficulties. We do not recommend deleting them.


Analytical cookies

These are cookies that allow us to know the use and performance of our sites, to establish statistics, volumes of attendance and use of the various elements of our sites (the pages or sections most often consulted, the most read articles, etc.) in order to improve the interest and ergonomics of our services.
These mainly consist of cookies issued by .
Regarding third-party cookies, they are not stored by us. Therefore, we suggest that you consult the websites of these third parties for more information on stored cookies and their management.

Sharing cookies (social links)

Our sites contain sharing links to Facebook, Twitter and other similar social networks, which allow you to share the contents of our sites with other people via social networks. When you use these sharing buttons, a third-party cookie is installed.
If you are connected to a social network while browsing our sites, the sharing buttons allow you to link the content viewed to your user account on the social network. If you do not want the social network to link the information collected through our sites to your user account, you must first log out of the social network.

Finally, we invite you to consult the privacy protection policies of these social networks in order to learn about your rights and the purposes of use, particularly advertising, of the browsing information that they can collect using these application buttons.

Advertising cookies

A third-party advertising cookie is a cookie placed by the server of a domain distinct from that of the visited site. The most common third-party advertising cookies are generally those used by advertising agencies.
They allow tracking across a network of sites. They are, for example, used for behavioral targeting, because they make it possible to “recognize” an Internet user on a set of distinct sites. In this case, the network manager's cookie is placed or used from the pages of each site via a tag.

The use of tracers is governed by Article 32 II of Law No. 78-17 of January 6, 1978, transposing Article 5.3 of Directive 2002/58/EC of the European Parliament and of the Council of July 12, 2002 as amended. by Directive 2009/136/EC.
To find out more about cookies and trackers, we invite you to consult the CNIL website: or