These general conditions of sale govern all relations between the company TANDEM SARL, SARL with capital of €6,897 whose head office is at 18 rue Beauregard 75002 Paris, registered with the Paris RCS under number 491 101 887, N ° VAT FR27 491 101 887 and customers of the site www.royalties-paris.com .
Customer service email address: contact@royalties-paris.com

All orders placed on the site are subject to these general conditions of sale.

Prior to any transaction, the customer acknowledges having read these general conditions and expressly declares to accept them as soon as he clicks on the “Order validation” button.

The TANDEM Company reserves the right to adapt or modify these General Terms and Conditions at any time, the version of the general conditions of sale applicable to any transaction being that appearing online on the site www.royalties-paris.com at the time of the order.

The Customer declares to be a natural person, aged at least 18 years old and to have the legal capacity or to hold parental authorization allowing them to place an order on the site. When recording the Customer's personal data in the "my account" section, the latter must ensure the accuracy and completeness of the data necessary for the performance of the service it provides. In the event of an error in the wording of the recipient's contact details, the TANDEM Company cannot be held responsible for the impossibility of delivering the product. The TANDEM Company reserves the right to cancel any order when the customer's IP address is domiciled in a country different from the billing and/or delivery address.

The products offered for sale are those described on the Site. The products offered by the TANDEM Company comply with the standards applicable in France.
The TANDEM Company takes the greatest care in the presentation and description of these products to best inform the Customer. However, it is possible that non-substantial errors may appear on the Site, which the customer acknowledges and accepts. In any event, in the event of non-compliance of the product delivered with its description on the Site, the Customer may either exercise his right of withdrawal or implement the guarantee of conformity of the TANDEM Company which will proceed, where applicable, either for exchange or reimbursement of the price (in whole or in part) possibly invoiced.

Taking an order on the Site is subject to compliance with the procedure set up by the TANDEM Company, materialized by a succession of different steps that the customer must follow to validate their order. The customer will have the possibility, before definitively validating his order, to check the details of it and its total price, and to correct any errors, before confirming it to express his acceptance. Any order confirmed by the Customer constitutes a sales contract and acceptance of all general conditions of sale.

If, despite the vigilance of the TANDEM Company, the products are unavailable, the TANDEM Company will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, if applicable, the amounts already paid.
Permanent or temporary unavailability cannot in any way engage the liability of the TANDEM Company, nor can it give rise to any right to compensation or damages in favor of the Customer.

The TANDEM Company reserves the right to refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions of these general conditions of sale.

In this case, the TANDEM Company will inform the Customer by email. If the customer fails to contact the TANDEM Company to correct elements that are erroneous or contrary to these general conditions of sale, the TANDEM Company reserves the right not to process the order.

A confirmation email summarizing the order (products, prices, product availability, quantity, etc.) will be sent to the customer by the TANDEM Company. To this end, the customer formally accepts the use of email for confirmation by the TANDEM Company of the content of his order. In any case, invoices are given upon delivery.

1. DETERMINATION OF THE PRICE

The prices of the products are indicated in euros, all French taxes included, excluding shipping costs. The total price of the order (including all taxes and shipping costs) is indicated in the basket.

The TANDEM Company reserves the right to modify its prices at any time, without notice and in particular in the event of a change in tax or economic data, but the products will be invoiced on the basis of the prices in force at the time the order is registered. , subject to availability.

2. PAYMENT TERMS

The products are payable in full in cash on the day of the actual order.

Payment for purchases is made by credit card on a secure server, via the Paypal platform or by check.

Credit card details are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Payment by credit card is made directly to LCL bank. Tandem has under no circumstances access to these contact details, and does not keep them on its servers.

In this regard, the Customer expressly acknowledges that the communication of his bank card number to the TANDEM Company constitutes authorization to debit his account for the products ordered.

In the case of payment by check, the order will be sent upon receipt to the following address:
TANDEM - Royalties
18 rue Beauregard
75002 Paris

The check should be made payable to TANDEM SARL.

3. DATA

The data recorded and kept by the TANDEM Company constitutes proof of the order and all past transactions. The data recorded by the payment system constitutes proof of financial transactions.

TANDEM delivers its products worldwide.

Delivery is made to the delivery address indicated by the customer, it being specified that this must be the residential address of the customer or any other natural person of their choice. Delivery cannot be made to hotels or to post office boxes.

The deadlines indicated are indicative deadlines, corresponding to the average processing and delivery times. The TANDEM Company cannot be held responsible for the consequences due to a delivery delay not due to its fault.

The customer must ensure that he has communicated accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or numbers). intercom, etc.).

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and the TANDEM Company, by any means, of any reservations within 3 days following receipt of the product.

The TANDEM Company cannot be held responsible for the consequences due to a delivery delay not due to its fault.

The customer has 14 days to return their package. Return costs are the responsibility of the customer.

For any refund request, see Article 7.

For more information on our delivery conditions, you can go to the delivery page.

The individual Customer has a right of withdrawal, which he can exercise without reason, within fourteen (14) clear days from delivery of the order which will be exercised by returning new products at his own expense. (in their original packaging, unworn, unwashed) accompanied by the order number to the following address:

TANDEM - Royalties, 18 rue Beauregard, 75002 PARIS

The TANDEM Company will reimburse the Customer for any sums already paid, less any shipping costs, under the conditions referred to in Article 7.

Reimbursements for products in the cases referred to in Article 2 and Article 6 will be made by the TANDEM Company within a maximum period of 30 days after receipt by it of said products. Reimbursement will be made according to the payment method chosen by the customer at the time of their order or by issuing a voucher.

Any order automatically entails the customer's acceptance of the general conditions of sale. These general conditions of sale are governed by French law. In the event of a dispute, the French Courts will have sole jurisdiction. In the event of a difficulty or complaint regarding an order, the customer can contact Customer Service to find an amicable solution by sending an e-mail to contact@royalties-paris.com .